Manage Your Delivery Business With Ease
With our state of the art Customer-Facing Tracking and Virtual Drive Thru Technology, WizeChef™ is the point of difference you need to stay competitive in today’s fast-paced food delivery industry.
INCREASED OPERATIONAL EFFICIENCY
Create increased efficiency and delivery time by utilizing automatic dispatch decisions. Based on your set business rules, the system will find the right driver at any given time.
TRANSPARENT DELIVERY OPERATIONS
Know where your drivers are at all times, communicate with them through the Drivers App, and get visibility and proof of delivery.
SUPERIOR CUSTOMER EXPERIENCE
In the On-Demand era, customers expect a user experience that is easy, and powerful with features such as real-time delivery notification, star ratings and communication with the driver.
Tap The Power Of GeoAnalytics
Use WizeChefs Geo-Spatial Analytics to grab interesting insights,
take decisions that drive business growth and stay ahead of the competition
WIZECHEF DATA LOOP
We take pride in transforming your location-based data into map based visual insights that highlight noteworthy trends, opportunities and anomalies, helping you streamline your functions effectively
Take smart decisions for long-term growth by strategic resource and supply chain planning. ACHIEVE YOUR GOALS WITH LONG-TERM PLANNING
Which locations generate the maximum demand for your product or service? What are the growth geographies for your business? WizeChef’s advanced geo-analytic feature identifies and highlights all this for you, aiding you in the process of long-term decision making. Get access to the wealth of geospatial insights on competition, potential customers and define a winning strategy for your business. Manage your resources strategically and geo-optimize your delivery and fulfillment centers.
Every activity is logged automatically, and every deal can be monitored at a glance.
Manage the daily nuances of your business with ease, with Geo-optimized delivery and automated task assignment. BID ADIEU TO THE MANUAL WAYS OF TASK MANAGEMENT
Streamline your delivery and fleet operations to derive efficiency with WizeChef GeoAnalytics. Our intuitive map-based UI, not only helps you track the movement of your delivery fleet, but also enables route optimization for faster deliveries . The WizeChef dashboard lets you modify delivery routes by prioritizing tasks as per driver availability and urgency. Besides reducing the order-to-cycle delivery time, it highlights inefficiencies in your supply chain, if any.
With WizeChef, all of this isn't just possible — it's easy.
Strategize and grow your business by developing geo-specific promotion and pricing policies. STAY AHEAD OF COMPETITION WITH THE RIGHT MARKETING STRATEGY
Deliver promotional offers, plan campaigns and adopt differential pricing at an incredibly thin geo-granularity! The exciting analytics and insights help you adopt a dynamic pricing approach as a part of your strategy and design personalized promotional offers based on demand patterns of a geographical area. Maximize your ROI by adopting a location based marketing strategy to leverage on localized fluctuations in demand and supply. Gain insights about the demand fulfillment patterns of each area, and introduce a dynamic pricing and promotion strategy based at a geo-spatial level.
Welcome to the friendlier side of sales.
EVERYTHING DRIVERS NEED IN THE PALM
OF THEIR HAND
Once an order is created and a task created, it is assigned (manually, automatically or in "grab mode") to a driver who then gets an alert which allows them to either "accept" it or not.
DETAILED TASK INFORMATION
Assigned tasks include detailed information about the order, customer, destination and messages such as "don't ring the doorbell."
NAVIGATE TO DESTINATION
The WizeChef™ driver app enables drivers to easily navigate to their destinations directly from the application.
Drivers can communicate directly with customers - by text or phone call - in order to reduce friction and create a better overall delivery experience. Drivers can also call dispatch directly from their mobile application.
Customers can pay for their orders through the driver's mobile application which will be synched directly with the WizeChef platform.
Proof of delivery is an important requirement for many businesses. By collecting signatures through the driver's mobile application, businesses can provide proof of delivery in the event that a customer makes a claim that they did not receive their order.
POWERFUL DISPATCHING OPTIONS
PLAN, MANAGE, ANALYZE
MANAGE ALL DELIVERIES AND TASKS FROM A SINGLE DASHBOARD
All drivers receive all orders and you enable them to choose to accept it. The first driver to grab the order, gets it! This is especially helpful for hectic businesses that prefer a no-touch solution for managing their deliveries.
Automatically dispatch orders to the nearest available driver. Tasks can be auto started based on Time (when they were scheduled), Priority, or Distance.
REAL TIME DRIVER TRACKING
Know where your drivers are at all times, if they are on/off shift, late to their destination or en-route. Easily see when your drivers will be arriving back to base so you can prepare items for delivery accordingly.
Smart alerts notify the dispatcher when a driver is about to be late, or forgot to announce his or her arrival to the customer. With smart alerts, you will always be able to keep your customers happy.
MEASURE WHAT MATTERS
Numbers don't lie and with our system you will be able to pull reports that will give you a full view of your logistics operation. Track things like customer ratings, delivery times, on/off shift times and more.
Enhance communication between the dispatcher and driver with in-app messages. The messages appear, in real time, within the driver application. With subtle sound effects, you can be sure that any update or message you send will be seen by the driver.
ACCESS LEVEL SECURITY
Assign access levels to different users within your account, enabling only certain features to certain roles while limiting administrative controls - such as dispatch and admin.
For businesses such as restaurants, RDSs, couriers and others having longer routes with multiple waypoints can often be a must. With our system, create routes with multiple waypoints for more efficient deliveries.
A DELIGHTFUL CUSTOMER EXPERIENCE THAT WILL KEEP THEM COMING BACK
Give your customers the kind of superior delivery experience that they have come to expect. Once a delivery is on its way, customers get an SMS with a link to an HTML 5 web application (no download necessary). They are then able to follow the driver in real-time, communicate with them and receive alerts when they have arrived. Once the delivery is complete, they can rate their overall experience.
Manage Your Delivery Business With Ease
WizeChef™ TAKES THE COMPLICATION OUT OF LOCAL DELIVERY
Streamlining the logistics
Streamline all your operations and save time with intelligent dispatching.
Best Customer Experience
Offer your Customers the best experience by keeping them engaged throughout the delivery.
Take Data Driven Decisions
Make Intelligent decisions and empower your business with advanced analytics.
Increased Operational Efficiency
WizeChef™ increases operational efficiency by Streamlining all your operations and weeding out inefficiencies.
WizeChef™ superior Technology helps you track accurately each and every moment of your agents when on-duty.
Monitor key metrics and take smarter decisions based on real time analytics.
Real Time Updates
You can give alerts to your customers that help you engage with them throughout the delivery process.
Never be late for deliveries. Save fuel and money by optimizing the routes with just one click.
Save Dispatching time with auto assignment. Automatically assign Tasks to the nearest and available agent.
The most innovative, real-time fleet tracking
system on the market.
Combined with our state of the art Customer-Facing Tracking and Virtual Drive Thru technology, WizeChef™ is the point of difference you need to stay competitive in today’s fast-paced food delivery industry.
We have spent hundreds of hours in restaurants and delivery-based businesses, observing and measuring every step of their operations. The analysis shows that efficient operations are driven by knowing the precise location and forecasted availability of drivers.
The in-store Command screen allows staff to synchronize meal or product preparation to coincide with when drivers are expected to be back in the store. The results are faster, fresher and hotter products - with increased customer satisfaction.
Digital technology is the key differentiator that drives value in the market today. WizeChef™ lives and breathes this technology innovation.
Would you like to reduce your average delivery times by 20-40%? Such gains are often achieved by businesses who have introduced our software. One client has cut their average delivery times from 14 to 8 minutes.
If you are ready to give your customers the cutting edge, efficient and transparent service they deserve, then speak to us today.
Have you ever placed an order and wanted to know exactly when it was going to arrive?
WizeChef™ pioneered the concept of customer-facing tracking, which gave customers the ability to watch orders being delivered right to their front door! Not only has this taken customer service to the next level, it has also reduced delivery times. As customers are now prepared for their deliveries arrival, the driver takes less time to complete the delivery and can return sooner than before.
In addition, our Geo-Feedback allows you to find the exact distribution of your happiest customers. Customer facing tracking & Geo-Feedback change the game for customer service.
Digital technology is the key differentiator driving value in the QSR market today. We live and breathe technology and are always looking for new ways for you to reach and engage with your customers.
The Virtual Drive Thru took the ageing concept of a drive thru and turned it on its head. Now, customers no longer need to wait in Drive Thru queues when ordering meals. They simply use the app to place their order, notify the store of their arrival and watch as their order is brought to their vehicle!
Virtual Drive Thru improves customer service while increasing store throughput.
Engage With Customers
Give your customers a level of service that is unparalleled in the industry with customer-facing tracking and SMS notifications for both delivery and pickup orders.
We know that your business is all about pleasing your customers. Our tracking app helps you set accurate expectations and keeps the customer updated on the progress of their delivery. The result? Fewer inbound phone calls, happier customers, and repeat order growth.
Help & Equip Your Drivers
Give your drivers the tools they need to succeed. WizeChef™ apps for Android and iOS get your drivers right to the customers door.
Reduced delivery times don't just magically happen simply by showing your drivers' positions on a map. The WizeChef™ driver app does so much more. It is packed with features that make deliveries easier for drivers, allowing them to depart the store without delay, get to the customer's location quicker and return with minimum hassle.
WizeChef™ also tracks your drivers vehicle speed while on-shift. This is critical for you an employer with obligations concerning public liability insurance, safety and responsibility for drivers while under your care.
Trust The Data
Did you know that on average your drivers take 3 minutes to leave your store or that they spend 4 minutes with the customer? Do you know how your store compares to other stores in your network? View every late delivery, compare your drivers delivery times, and automate time-sheets. Our reports allow you to stop the guess-work and take control of your business.
If you're ready to reduce your delivery times, improve operations and give your customers leading edge service, then speak to us today.
Partner With Professionals
When you partner with WizeChef™, we’re in the weeds with you. We’ll get you set up, promote your menu, and work with you to improve pickup and delivery times. We’ll continue to test and learn together to boost volume, keep operations smooth, and impress your customers.
Do More Business
WizeChef™ makes a real impact on your business. When your food is featured in the app, new customers can discover it and loyal customers can enjoy it more often. We’ve seen restaurants increase sales, lower marketing costs, and hire new employees to capitalize on WizeChef™ demand.
Our Operations Center (Optional Service)
Your orders are routed and tracked in real time by our cutting edge logistics technology, and overseen by human Delivery Success Coordinators. Our data science team models the number of orders across our entire network, accounting for various factors such as weather and traffic.
10 Ways WizeChef™ Hyper-Local Delivery Platform Can Convert Your Restaurant Into A Food Delivery Machine
Restaurants that can leverage local deliveries to drive top line growth profitably will be the winners moving forward. WizeChef™ has been built with the objective of making your food delivery business fully automated.
1. Real-Time Tracking of Food by End Customers
“Uber Syndrome” is no longer an aberration. Customers don’t want to keep guessing on the exact status of the food delivery. Granted – delays happen. Informing the customer that it will take x more minutes once he calls you back after the promised time frame won’t win you any brownie points. With WizeChef™, all customers gets a tracking link via an SMS that allows them to track the food order in real time. They can view the location of the delivery person, and also get to know his/her arrival time. In addition, customers are sent notifications such as order confirmation, order departure, payment details at different stages via SMS and email.
2. Managing Orders From Multiple Sources
As a restaurant owner you might be getting orders from some or all of these sources. WizeChef™ ensures that you can use the platform as a centralized order management platform.
3. App for your drivers
Delivery workforce is the key component/stakeholder in the entire process. Ability to assign tasks directly on the move, track the workforce in real time are some of the aspects made possible by smartphones becoming ubiquitous.
WizeChef™ iOS and Android apps are designed to enable you to assign deliveries to your field workforce directly from the dashboard, while sharing all the essential information with them for an uninterrupted delivery process. Through the app, your delivery guys can gain access to the information they need for successful deliveries. Some specific features that are enabled by mobile apps for the customers:
4. Route Optimization
Unit economics associated with deliveries is an important factor to optimize while managing/providing doorstep orders. Lower the food delivery costs more the orders and higher the ability to use doorstep delivery to your competitive advantage. But we have taken such issues into consideration, and while designing WizeChef™ we wanted to ensure that route optimization feature gives the ability to optimize delivery rounds for your customers. WizeChef™ routing algorithm automatically modifies your daily routes to save you time, fuel and vehicle costs, while maximizing delivery count per driver per day.
5. Customer Relationship Management
It is difficult for you to know how every food delivery goes, and whether your customers feel satisfied with your service or not. 360 degree review on service/delivery quality from your customers is made accessible on the dashboard so that you can identify and resolve systemic problems. In addition, the generic information of every customer is safely stored and easily accessed through your dashboard. Convert and upsell your customers, so that they come back to order, time and again from you. In particular, WizeChef™ helps you to –
6. Automate Payment Collection
Payment flows are an important aspect in any end to end business transaction. Typically this happens on the customer side interface – be it your mobile app, your website, your accounts on the restaurant aggregation platforms, etc.
7. Analyze The Data
The collected and gathered data is of no use if you don’t extract meaningful business insights from it. So in order to deliver quality delivery service, it is essential to access data-driven insights from your customers and the field operations. WizeChef™ assists you to get a clear picture of giving you access to insights into delivery tasks and activities happening on a service day.
8. Auto Assignment of Orders
Increased customers’ responsiveness in terms of order requests can only be achieved by processing their requests in minimum time frame. WizeChef™ ‘Auto-Assign’ feature is an ideal option for handling these customer requests, as it recognizes the best person for the delivery task and assigns the task. WizeChef™ picks the most suited field worker for the job based on parameters such as Distance, Batch, Availability, Direction, Best Performing Driver, among others. This terminates the need to assign and call out to multiple team members manually.
9. Manage Multiple Restaurants
As restaurant manager relying on WizeChef™, you get access to your dashboard from anywhere and any mobile device, including desktop, tablet, smartphone, etc. This makes your life easier, as there is no need to be inside your restaurants to manage the activity. You can keep an eye on everything, wherever you are. You’re managing several businesses? With a single WizeChef™ account, manage your entire delivery fleet and all your restaurants, from only one dashboard by creating different dispatch and delivery teams that correspond to different restaurants.
10.Deliver Multiple Orders in One Go
As a restaurant manager a real time map based view of pending orders and your delivery team can help optimize and assign multiple orders coming within a given time frame and a geographic radius to a same delivery person. In addition, this helps you assign manual delivery orders a lot more efficiently.
Become a WizeChef™ Driver Partner!
As a Driver Partner, you can earn up to $20/hour
and set your own hours!
At WizeChef™, we’re re-imagining the delivery process through technology for consumers, restaurants, and drivers. We’re flipping the delivery driver profile on its head - with our driver partners, it’s all about community and building a fun, flexible, and rewarding culture that everyone can take part in.
WizeChef™ Driver Partners are independent contractors ranging from parents looking to earn extra income while their kids are at school, to former delivery workers looking for a flexible schedule.
Set Your Own Schedule
Request the shifts you want. Lunch, dinner, and late night shifts available. Whether you want to deliver 15 or 40 hours a week, we want to talk to you.
Our Driver Partners Only Deliver Food
Unlike in other delivery jobs, which require drivers to fold boxes or sweep floors in their downtime, our driver partners only focus on delivering food.
Great Pay & Career Prospects
Awesome driver partners are rewarded for their hard work and professionalism with awesome pay - No catch!
What It Takes To Deliver
Ready to get started? Sign up today and start earning!